Pre-order/made-to-order products:Please check each product details page.

Regular items:Shipped within 1-14 business days from the date of cleared payment

We strive to deliver your order as soon as possible, but depending on the situation, you may be kept waiting. I hope you understand.

You cannot specify the day of the week or delivery time.
If you are unable to receive your package, please check the absence form and contact the designated delivery company.

The delivery service will be either Yamato Transport or Sagawa Express.

We charge 600 yen (tax included) for each delivery. Free shipping for purchases over 10,000 yen.

If it is before the shipment of the goods, it is possible to change the delivery address.
Please contact us from the 'Inquiry' section.

We apologize, but we are unable to make changes if the item has already been shipped.
Please contact the shipping company using the tracking number provided in the shipping notification email and request that you change the shipping address yourself.

If the shipped item is returned due to long-term absence, etc., we will cancel your order. If you receive an absence notice, please respond within the storage period. In the case of cancellation, you will be responsible for the refund fee of 1000 yen and the round-trip shipping fee, and we will refund the difference.

*If you wish to purchase again after canceling, we apologize for the inconvenience, but please place your order again. Even if you order again, the product may not be available due to being out of stock. Please note.

Can be shipped overseas. We ship internationally using EMS, etc. However, shipping charges are as follows. (If you order a knife, we will charge a flat shipping fee of 5,000 yen.Cutting boards start at 8,000 yen depending on the size.)

Yes, we can ship overseas by EMS or DHL. (Orders for kitchen knives are accepted with a shipping fee of 5,000 yen. Cutting boards start at 8,000 yen depending on the size.)

0kg–0.9kg ¥5,000
1kg–1.9kg ¥8,000
2kg–2.9kg ¥12,000
3kg–3.9kg ¥16,000

We accept the following payment methods.

[Credit card payment]
Mastercard/VISA/AMEX/JCB
Payment timing: Payment will be confirmed at the time of ordering the product.

【Convenience store settlement】
The specified fee of 190 yen will be charged to the customer.
■Available stores
Seven-Eleven/Lawson/FamilyMart/Mini Stop/Daily Yamazaki
Payment period: Please pay within 7 days starting from the day after the purchase date. If payment cannot be confirmed by the payment deadline, the order will be automatically canceled.

【Bank transfer】
Payment period: Please pay within 7 days starting from the day after the purchase date. If payment cannot be confirmed by the payment deadline, the order will be automatically canceled.

【Paypal】
Payment timing: Payment will be confirmed at the time of ordering.

[Cashless payment]
Google Pay/Amazon Pay/Line Pay/Pay pay/Apple Pay/Shop Pay/メルペイ
Payment timing: Payment will be confirmed at the time of ordering.

・If you choose to pay via convenience store payment or bank transfer service "Komoju", payment instructions will be sent to you via automatic email in addition to the order completion notification from our store. Please check this guide before making your payment.

・The payment deadline is 7 days starting from the day after the purchase date. Please note that if payment cannot be confirmed by the payment deadline, the reservation will be automatically canceled.

·Payment will have to be made in advance. Once payment is confirmed, the shipping process will begin.

*There may be a slight time difference until the payment information email arrives. If you do not receive an email even after waiting for a while, please contact us.
*If your order is canceled due to the payment deadline, we apologize for the inconvenience, but please place your order again.

Convenience store payment instructions will be sent via an automatic email from the convenience store payment service "Komoju" in addition to the order confirmation email.

If you do not receive this email, it may be necessary to cancel the domain designation, or the email may have been blocked by your spam settings. (There may be a slight time difference until the email arrives.)

If you have not received the information even after waiting 24 hours after placing your order, please contact us using the inquiry form.

*Please note that the payment deadline is 7 days starting from the day after your order, and payment must be made in advance. If payment cannot be confirmed by the due date, it will be automatically canceled.

Basically, we do not accept returns unless the product is defective.

If the product is defective or defective, or if you receive a product different from the one you ordered, we will accept exchanges or returns. Please contact us within 20 days including the date of delivery of the product. After confirming the condition of the product, we will guide you through the procedure.

ご注文確定や発送のご連絡は、全て下記メールアドレスより通知をお届けしております。

info@ginzawatari.shop

■ Receiving nuisance emails, etc. in the spam folder
If you don't receive an email notification, it may be in your spam or junk email folder.
【info@ginzawatari.shop】からの通知がないか今一度お確かめください。

*Mobile carrier addresses (ezweb, domcomo, softbank, etc.) and iCloud addresses have strict email exclusion settings, so they are often classified as spam. In particular, even if you cannot check iCloud mail on your smartphone, it may be checked in your spam mail box if you log in on a PC, so please check that as well.

Release of designated domain
In the case of mobile carrier addresses (ezweb, domcomo, softbank, etc.), the specified domain must be canceled in advance. We apologize for the inconvenience, but please set up [info@ginzawatari.shop] to cancel the domain designation.

*If you are unsure about the setting method, please contact your mobile phone company.