Reservation / Made-to-order products:Please check each product details page.
Usual products:2-14 business days from the date payment is completed
We strive to deliver as soon as possible, but we may have to wait depending on the situation. I hope you understand.
You cannot specify the day of the week or the delivery time. If you do not receive it, please check your absence card and contact the designated delivery company.
The delivery company will be either Yamato Transport or Sagawa Express.
We charge 600 yen (tax included) for each delivery. Free shipping on purchases of 10,000 yen or more.
If it is before the product is shipped, the delivery address can be changed. Please contact us from "Inquiries".
We apologize for the inconvenience, but we cannot accept changes if it has already been shipped. Please contact the delivery company based on the tracking number in the shipping notification email and ask yourself to change the delivery address.
If the item shipped due to a long absence, etc. is returned,Cancel your order onceLet me do it. If you receive a notice of absence, please respond within the storage period. In case of cancellation, a refund fee of 1000 yen and a round-trip shipping fee will be charged, and the difference will be refunded.
* If you wish to purchase again after canceling, we apologize for the inconvenience, but please order again. Even if you order again, the product may not be available due to out of stock. Please note.
It can be shipped overseas. We ship overseas using EMS etc. However, the shipping fee will be as follows. (Orders for kitchen knives are accepted with a flat shipping fee of 5,000 yen. Cutting boards start at 8,000 yen depending on the size.)
Yes, we can ship overseas by EMS or DHL. (Orders for kitchen knives are accepted with a shipping fee of 5,000 yen. Cutting boards start at 8,000 yen depending on the size.)
[Credit card payment] Mastercard/VISA/AMEX/JCB Payment time: Payment will be confirmed when the product is ordered.
【Convenience store settlement】 A prescribed fee (190 yen) will be charged at the customer's expense. ■ Available stores Seven-Eleven / Lawson / Family Mart / Ministop / Daily Yamazaki Payment time: Please pay within 7 days from the day after the purchase date. If payment cannot be confirmed by the payment deadline, it will be automatically canceled.
【Bank transfer】 Payment time: Please pay within 7 days from the day after the purchase date. If payment cannot be confirmed by the payment deadline, it will be automatically canceled.
【Paypal】 Payment time: Payment will be confirmed at the time of ordering.
[Cashless payment] Google Pay/Amazon Pay/Line Pay/Pay pay/Apple Pay/Shop Pay/メルペイ Payment time: Payment will be confirmed at the time of ordering.
・ If you choose to pay by convenience store payment / bank transfer service "Komoju", payment information will be sent by automatic delivery email in addition to the notification of order completion from our store. Please pay after confirming this information.
・ Payment is due for 7 days from the day after the purchase date. Please note that if payment cannot be confirmed by the payment deadline, it will be automatically canceled.
·The amount has to be paid in advance. As soon as payment is confirmed, the delivery procedure will start.
* There may be a slight time difference until the payment information email arrives. If you do not receive the email after waiting for a while, please contact us by contacting us. * If the payment expires and you cancel, we apologize for the inconvenience, but please place your order again.
Convenience store payment information is sent by automatic delivery email from the convenience store payment service "Komoju" in addition to the order confirmation email.
If you do not receive it, it is assumed that you need to cancel the domain designation, or it is excluded by the junk mail setting. (There may be a slight time difference until the email arrives.)
If you do not receive the information after waiting for 24 hours from your order, please contact us by inquiries.
* Payment deadline is 7 days from the day after ordering and prepaid. If payment by the due date cannot be confirmed, it will be automatically canceled.
About the product
Basically, we do not accept returns unless the product is defective.
If there is a defect or defect, or if a product different from your order arrives, we will accept exchanges and returns. Please contact us by inquiries within "20 days" including the arrival date of the product. After checking the product status, we will guide you through the procedure.
I haven\'t received an email after purchase
All order confirmation and shipping notifications will be sent from the email address below.
■ It has arrived in junk mail or spam folders If you don't receive email notifications, it may be in your spam or junk email folder. Please check again for notifications from [firstname.lastname@example.org].
* Mobile carrier addresses (ezweb, domcomo, softbank, etc.) and icloud addresses are often classified as junk e-mails because the e-mail exclusion settings are strict. In particular, even if icloud mail cannot be confirmed on your smartphone, it may be confirmed in the junk mail box when you log in with your PC, so please check it as well.
■ Cancellation of designated domain For mobile carrier addresses (ezweb, domcomo, softbank, etc.), it is necessary to cancel the designated domain in advance. Sorry for your inconvenience, but please set the domain designation cancellation of [email@example.com].
* If you are unsure of the setting method, please contact your mobile phone company.