Reservation / Made-to-order products:Please check each product details page.

Usual products:2-14 business days from the date payment is completed

We strive to deliver as soon as possible, but we may have to wait depending on the situation. I hope you understand.

You cannot specify the day of the week or the delivery time.
If you do not receive it, please check your absence card and contact the designated delivery company.

The delivery company will be either Yamato Transport or Sagawa Express.

We charge 600 yen (tax included) for each delivery. Free shipping on purchases of 10,000 yen or more.

If it is before the product is shipped, the delivery address can be changed.
Please contact us from "Inquiries".

We apologize for the inconvenience, but we cannot accept changes if it has already been shipped.
Please contact the delivery company based on the tracking number in the shipping notification email and ask yourself to change the delivery address.

If the item shipped due to a long absence, etc. is returned,Cancel your order onceLet me do it. If you receive a notice of absence, please respond within the storage period. In case of cancellation, a refund fee of 1000 yen and a round-trip shipping fee will be charged, and the difference will be refunded.

* If you wish to purchase again after canceling, we apologize for the inconvenience, but please order again. Even if you order again, the product may not be available due to out of stock. Please note.

We support the following payment methods.

[Credit card payment]
Mastercard/VISA/AMEX/JCB
Payment time: Payment will be confirmed when the product is ordered.

【Convenience store settlement】
A prescribed fee (190 yen) will be charged at the customer's expense.
■ Available stores
Seven-Eleven / Lawson / Family Mart / Ministop / Daily Yamazaki
Payment time: Please pay within 7 days from the day after the purchase date. If payment cannot be confirmed by the payment deadline, it will be automatically canceled.

【Bank transfer】
Payment time: Please pay within 7 days from the day after the purchase date. If payment cannot be confirmed by the payment deadline, it will be automatically canceled.

【Paypal】
Payment time: Payment will be confirmed at the time of ordering.

[Cashless payment]
Google Pay/Amazon Pay/Line Pay/Pay pay/Apple Pay/Shop Pay/メルペイ
Payment time: Payment will be confirmed at the time of ordering.

・ If you choose to pay by convenience store payment / bank transfer service "Komoju", payment information will be sent by automatic delivery email in addition to the notification of order completion from our store. Please pay after confirming this information.

・ Payment is due for 7 days from the day after the purchase date. Please note that if payment cannot be confirmed by the payment deadline, it will be automatically canceled.

·The amount has to be paid in advance. As soon as payment is confirmed, the delivery procedure will start.

* There may be a slight time difference until the payment information email arrives. If you do not receive the email after waiting for a while, please contact us by contacting us.
* If the payment expires and you cancel, we apologize for the inconvenience, but please place your order again.

Basically, we do not accept returns unless the product is defective.

All order confirmation and shipping notifications will be sent from the email address below.

info@ginzawatari.shop